Privacy policy

Effective Date:

MUMBAI ART HOUSE ENTERPRISE PRIVATE LIMITED, operating mumbaiarthouse.com, is committed to protecting the privacy of visitors to and customers of our website (the “Website”). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect the following categories of information when you interact with the Website:

  • Contact details: name, email address, phone number, shipping and billing address
  • Order information: items purchased, order value, order history
  • Payment information: processed directly by our payment gateway partner; we do not store your full card, UPI, or net banking credentials on our servers
  • Technical information: IP address, browser type, device information, and browsing behavior, collected via cookies and similar technologies
  • Communications: any information you provide when contacting our support team

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including shipping, billing, and customer support
  • Communicate with you about your order, account, or enquiries
  • Improve the Website, our products, and the overall customer experience
  • Send you marketing communications, where you have opted in, which you may unsubscribe from at any time
  • Detect, prevent, and address fraud, security, or technical issues
  • Comply with applicable legal and regulatory obligations
  • Where applicable law requires consent for a particular processing activity, we will seek such consent through an appropriate notice, checkbox or other affirmative mechanism at or before the point at which the relevant personal information is collected or used. Withdrawing consent will not affect processing that is otherwise permitted or required by applicable law.

3. Payment Processing

Payments made through the Website are facilitated through Nimbbl's payment infrastructure and may be processed through Nimbbl and/or one or more payment gateways, payment aggregators, acquiring banks, card networks, UPI service providers or other financial partners integrated through Nimbbl.

Information reasonably necessary to process, authenticate, route, reconcile, refund or investigate a transaction may be collected or shared with Nimbbl and the applicable payment service provider in accordance with their respective privacy and security requirements.

Mumbai Art House does not store complete payment-card credentials, CVV, PIN, OTP, UPI authentication credentials or net banking passwords on its own servers.

Payment processing may be subject to security standards and controls including PCI-DSS, encryption and tokenization, as applicable.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Nimbbl and the applicable payment gateway, payment aggregator, acquiring bank, card network, UPI service provider or other financial partner, to process, authenticate, route, reconcile, refund or investigate transactions
  • Courier and logistics partners, to fulfil and deliver your order
  • Service providers who support our business operations (such as website hosting, analytics, and email communication), under confidentiality obligations
  • Law enforcement or regulatory authorities, where required by applicable law

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate the Website, remember your preferences, understand how visitors use the Website, and deliver relevant content.

You can control or disable cookies through your browser settings; however, some parts of the Website may not function properly if you do so.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain order, invoice, and transaction-related personal information for 8 years from the date of the relevant transaction, in order to meet our accounting, tax, and legal record-keeping obligations under Indian law, including the Companies Act, 2013 and applicable GST regulations.

Other personal information, such as browsing activity or marketing preferences, is retained only for as long as needed for the purpose it was collected, or until you withdraw consent, whichever is earlier.

8. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to certain legal exceptions (such as the retention obligations described in Section 7)
  • Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 11.

9. Children's Privacy

The Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this Policy periodically.

11. Grievance Officer & Contact Us

In accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are provided below.

For any questions, concerns, or complaints regarding this Privacy Policy or your personal information, please contact:

Grievance Officer: Sarosh Damania

Designation: Advocate

Email: legal@saroshdamania.com

Address: B-305, Kotia Nirman, Near Fun Republic Mall, Off New Link Road, Andheri (W), Mumbai – 400053

General enquiries: prashantmumbaiart@gmail.com